A Letter from a Patient
Class 10 English Guide 2080 Chapter 3 A Letter from a Patient Exercise, Question Answer, Grammar Writing Solution note.
Check: SEE Class 10 Model Question 2080/2081
Reading I
A. Match the words with their meanings.
a. nightmare – iii. a very unpleasant or frightening experience
b. pediatric – iv. Relating to the medical care of children
c. intravenous – v. into or connected to a vein
d. priority – ii. a thing that is regarded as more important
e. medications – i. treatment
f. confidante – someone to whom secrets or private matters are confided, often a close friend or advisor
B. Write True for true and False for false statements.
a. The sender of the letter was happy with the service of the health workers. False
b. The staff of different departments in the hospital had harmonious relationships with each other. False
c. The hospital staff were concerned with the requirements of the sick child. False
d. The staff of the hospital shared their personal feelings with the writer. False
e. The chart was unclear about the patient’s gender. True
f. The author took the mistakes of the health workers normally. False
g. The writer seems to be more sincere in her duty than the hospital staff. True
C. Answer the following questions.
a. What was the nightmare for
the author?
Answer➡
The nightmare for the author was her nine-week-old baby developing an extremely high fever and needing to be hospitalized.
b. What do you think the primary purpose of this letter is?
Answer➡
The
main purpose of this letter is to express the author’s frustration and
disappointment with the hospital staff’s lack of empathy and
professionalism.
c. According to the author, what was the main weakness of the hospital staff?
Answer➡
According to the author, the main weakness of the hospital staff was their lack of empathy towards patients and their families.
d. Did the nurses really say ‘Your daughter is not a priority’? Why did the author think so?
Answer➡
No,
the nurses did not actually say “Your daughter is not a priority.” The
author interpreted their statement of “I am so busy today” as an
implication that her daughter’s care was not a priority. The author felt
this way because she believed the nurses were using their busyness as
an excuse for not providing timely care for her daughter.
e. What do the patients and their families expect from the health workers?
Answer➡
The patients and their families expect the health workers to prioritize their care and work towards restoring their health.
f. List the questions that the author was asked frequently in the hospital?
Answer➡
The author was frequently asked the following questions in the hospital:
i. Was her daughter premature?
ii. Was your delivery normal?
g. Why did the health workers make a gender error about the author’s daughter?
Answer➡
The
health workers made a gender error about the author’s daughter because
her daughter spent her time in the hospital wearing only a diaper.
h. According to the author, how do people perceive the career of health workers?
Answer➡
According
to the author, people perceive the career of health workers as a noble
and respected profession, but their behaviour towards patients and their
families can greatly impact their perception.
D.
If you become a health worker in the future, what would be your
priority? How would you treat your patients and their families?
If I became a health worker, the following would be my priority:
i. Providing compassionate care to patients and their families, making sure they feel heard, respected, and valued
ii.
Communicating clearly and effectively with patients and their families,
avoiding medical jargon and explaining diagnoses and treatments in
understandable language
iii. Paying close attention to detail,
including accurately recording information and avoiding mistakes such as
misgendering patients
iv. Collaborating and maintaining good
relationships with colleagues from different departments, working
together to provide the best possible care for patients
v.
Constantly striving to improve and learn, keeping up-to-date with the
latest medical research and techniques, and being open to feedback and
suggestions
Grammar I
B. Change the following sentences into indirect speech. The beginning of each sentence is given.
a. “Please, help me fix this machine.”
She requested I help her fix the machine.
Also Read :Yes, You Can Boil Water at Room Temperature [Science & Experiment] – NEB English Class 10 All Exercise
b. “Please, don’t switch on the fan?”
The electrician requested me not to switch on the fan.
c. “Help me with my homework, please.”
My friend requested me to help his homework.
d. “Lend me some money, please,”
She requested to lend her some money.
e. “Do your homework!”
The teacher told me to do my homework.
f. “Don’t smoke!” The doctor advised him not to smoke.
g. “Don’t make a mess!”
My mother told me not to make a mess.
Writing I
The letter in Reading
I talks about different weaknesses of the health care workers in
a hospital. Imagine you are one of the staff of the hospital. Now, write an
email to the patient’s mother apologising for your behaviour. Assure her that
there will be improvement in the services your hospital provides.
The
letter in Reading I talks about different weaknesses of the health care
workers in a hospital. Imagine you are one of the staff of the
hospital. Now, write an email to the patient’s mother apologising for
your behaviour. Assure her that there will be an improvement in the
services your hospital provides.
From: abc@gmail.com
To: xyz@gmail.com
Subject: Apology for your unpleasant experience during your hospital stay
Dear Sarah,
I
am writing this email to apologize for the experience that you and your
daughter had during your stay at our hospital. We are deeply sorry for
the shortcomings in the services we provided during your time here.
We
understand that as healthcare workers, our primary responsibility is to
provide the best possible care to our patients. However, we fell short
of your expectations and for that, we are truly sorry.
We
acknowledge the fact that we made mistakes and we take full
responsibility for them. Please rest assured that we are taking
immediate steps to rectify our shortcomings and to ensure that such
incidents do not occur in the future.
As a hospital staff member, I
can assure you that we are committed to providing the highest level of
care to our patients. We understand the trust that you have placed in us
and we are determined to live up to your expectations.
Once
again, we apologize for any inconvenience or discomfort that you and
your daughter experienced during your stay at our hospital. We hope that
you will give us another opportunity to serve you and demonstrate our
commitment to excellence in health care.
Sincerely,
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